Privacy policy
Effective Date: 4 November 2025
Company: AIVIS TECHNOLOGY LTD
Registered Address: 6 Naunton Close, Birmingham, England, B29 4DX
Company Number: 09051956
Director: Huafeng Li
Email: [email protected]
1. Introduction
AIVIS TECHNOLOGY LTD (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our software and related services (“Services”).
By using our Services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of information:
a. Information You Provide
Name, email address, phone number, and company details submitted through contact forms or email.
Information provided when requesting product demos or technical support.
b. Automatically Collected Information
IP address, browser type, and operating system.
Usage statistics such as pages visited, time spent on the site, and referring links.
Cookies and similar tracking technologies (see Section 6).
c. Enterprise Client Data
For business customers using our VPN or network security solutions, we may process limited technical data (such as authentication logs or device identifiers) strictly for security and support purposes.
3. How We Use Your Information
We use personal information for the following purposes:
- To operate and maintain our website and Services.
- To respond to inquiries, demo requests, or support tickets.
- To send administrative or product-related communications.
- To improve our products and customer experience.
- To meet legal, regulatory, or security obligations.
- We do not sell, rent, or trade your personal data to third parties.
4. Legal Basis for Processing (GDPR)
We process personal data under the following lawful bases:
- Consent – when you voluntarily provide information via forms or email.
- Contractual necessity – when processing is required to deliver requested Services.
- Legal obligation – when required to comply with UK or EU law.
- Legitimate interest – for analytics, security, and service improvement.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes described in this Policy or as required by law.
Data associated with customer accounts or business inquiries may be retained for audit or compliance purposes.
6. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Remember preferences and improve site functionality.
- Measure traffic and performance.
- You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.
7. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, or destruction.
Access to personal information is limited to authorized employees or contractors bound by confidentiality obligations.
8. Data Sharing
We may share information with:
- Trusted third-party service providers (such as hosting or analytics partners) who assist in operating our Services.
- Law enforcement or regulators when required by applicable law.
- All third parties are required to maintain the confidentiality and security of the information they process on our behalf.
9. International Data Transfers
If we transfer personal data outside the UK or European Economic Area (EEA), we ensure adequate safeguards are in place — such as Standard Contractual Clauses or equivalent legal mechanisms.
10. Your Data Protection Rights
Under the UK GDPR, you have the following rights:
- Access – request a copy of your personal data.
- Rectification – correct any inaccurate or incomplete data.
- Erasure – request deletion of your data (“right to be forgotten”).
- Restriction – limit processing under certain conditions.
- Data Portability – receive your data in a structured format.
- Objection – object to processing based on legitimate interests.
To exercise your rights, contact us at [email protected]